Mo tēnei tūranga mahi | About the role

Do you enjoy working in a team, have a passion for customer service and connect well with a wide range of people? We are seeking positive, loyal, enthusiastic individuals as the first point of contact to assist in providing excellent customer service to our community and staff.

To be successful in the role, you will thrive in a fast-paced environment, be confident in navigating multiple systems and utilising resources to exceed customer expectations. You will answer queries and provide information on a wide range of community services, receive payments and direct enquires to the correct departments to name a few. The role will see that no two days are the same and will include a mixture of face to face, phone interaction and digital channels, therefore, confidence in all these areas is necessary.

We have a full-time position to fill with applicants who are looking for a career in Customer Services. Our normal business hours are between 8.00 am and 5.00 pm (Monday to Friday).

Ngā āhuatanga kei a mātou | What we offer

• A great benefits package (including Health Insurance, Income Protection and Life Insurance, 5% Superannuation, 5 weeks annual leave).
• A wage range of $27.00 - $31.00 per hour (this will depend on the knowledge, skills and experience you have to offer);
• A workplace that supports flexibility, health and wellbeing.
• An environment where input, initiative and innovation are encouraged.
• A fantastic learning environment and support for professional development

Ko ngā wheako ōu | About you

You will need to be a team player, be adaptable, resilient, and have a can-do attitude. In your daily duties you will need to be able to multi-task, problem solve and use initiative without compromising on quality.

Customer Service Officers at our client need to be friendly, knowledgeable, and courteous to provide a great customer experience. This is backed by your excellent listening skills, clear verbal and written communication and confidence when communicating with people from all different walks of life.

What we're looking for:

• Proven experience in customer service
• Strong Health and Safety awareness and compliance.
• Honest, reliable, and punctual.
• Reliable transport to get you to and from work
• Ability to work autonomously and as part of a team

Before you join our client and AWF you need to:

• Pass a pre-employment drug and alcohol screen

• Undergo a criminal history check

• Have NZ residency or a valid NZ work visa. (Pending and working holiday visas are not eligible)

If you are looking to further your career in customer service with job security and an excellent benefits package, then apply today! This extraordinary opportunity will not last long!

Please email CV's to blenheim@awf.co.nz

Or call the branch on 03 579 3900.

Or feel free to pop into our office to have a chat - 13 Main Street, Blenheim